Returns & Refunds

Faulty Or Damaged Prints

We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.

If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at sales@djwaters.com.au will be happy to assist.

All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at sales@djwaters.com.au so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!

Cancellations And Changes

You may cancel or make changes to an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been dispatched, cancellations or changes will not be possible. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.

We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. We are happy to customize print sizes to fit your needs also.

However if you have a change of heart once your print arrives, simply return your print to us within 14 days of the date on which you received it. We will exchange or replace your print for another of your choice (to the same value). All you pay for is the return postage of the goods. If you wish to proceed with a return, please contact us by email at sales@djwaters.com.au and we will advise you on the next steps.

Return Eligibility

The returned print needs to be in an 'as new' condition and complete with all original packaging. As you will remain responsible for the goods until they reach us, we recommend that you use a secure delivery method which requires a signature upon receipt and which insures you for the cost of the items being returned. If a product is returned to us that is not in 'as new' condition, we reserve the right to return the product to you in lieu of an exchange.

Our Change Of Mind returns policy is limited to one cycle of return and exchange per order. Prints created to custom requirements are excluded from our Change Of Mind returns policy.

Returns & Refunds

Faulty Or Damaged Prints

Cancellations And Changes

Return Eligibility

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